Signposts at Ballyvaughan, Ireland

frequently asked questions

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  1. how to choose or change your continuous learning choices
  2. can i book workshops in advance?
  3. about making a wire transfer (bacs) payment
  4. how to register a group
  5. how do I share an apartment with others?
  6. how do I book extra nights' accommodation before or after the congress?
  7. how to set up an instalment plan for payments
  8. why has an additional fee been taken from my credit card?
  9. how to log back in to your registration account
  10. how to print a receipt for your payment
  11. registration password lost or forgotten
  12. workshop proposals

how to choose or change your continuous learning choices

You can choose your preferred Continuous Learning sessions either when you register, or at the Information Desk on registration day, August 9th. Please see instructions here.

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can i book workshops in advance?

There is no need to book afternoon workshops. You can just turn up. However, if you are keen to attend a particular workshop, we recommend that you arrive early, to avoid disappointment.

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about making a wire transfer (bacs) payment

A wire transfer (or BACS) payment is a bank-to-bank payment. Either visit your bank and request it, or, if you have online access to your bank account, initiate the payment online. NB: In order to help us to identify your payment, please put your name or your registration id (you'll find this in your confirmation email) in the payment reference, normally a box on a form, or a field on a webform. Note also that there will be a bank charge for sending a payment. Please make sure we receive the full amount owing - in other words please pay the bank charge for this service.

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how to register a group

From 1st April 2015 we are no longer granting group discounts. If you wish to be accommodated with others, please see the next FAQ below.

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how do I share an apartment with others?

Apartments on-site consist of 6 bedrooms with double beds in each room, en-suite bathroom and a shared living room and kitchen. If you wish to share an apartment with friends or other family members, it is necessary for you to add a comment in your registration advising us of the name(s) of the person you wish to share with. (To do this, tick the box labelled 'Particular accommodation requirements?'. A rectangle will open up underneath, into which you should enter your accommodation-related requests).

For a couple looking to share together you will be assigned 2 of the 6 rooms in an apartment, to provide additional space which includes separate showers and desk.

If you also need confirmation from the University, please email the accommodations office at terri.culligan@ul.ie. Every effort will be made to accommodate your requests where possible. UL will do their best to accommodate sharing requests but that they cannot be guaranteed.

Note: A very limited number of private apartments are also available for couples: please email terri.culligan@ul.ie for further details, and request this when registering online.

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how do I book extra nights' accommodation before or after the congress?

You can arrange to stay extra nights before or after the Congress. Please contact UL directly to arrange this, by emailing terri.culligan@ul.ie. The fee per extra night at the University is €50.

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how to set up an instalment plan for payments

It's now too late to set up instalment plans! See you at the Congress!

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why has an additional fee been taken from my credit card?

Up until 1st April 2015 when the rates increased enough to cover our costs in this regard, a 4.95% surcharge was made on all credit card payments, to cover the 4.95% fee charged to us by the registration service for the use of all credit and debit cards.

There were prominent notices on the Registration page of this website, and on the RegOnline payment method page, namely 'Please note that paying by card will incur a 4.95% surcharge'. It was also included in the text of the 'Terms and Conditions' which you agreed to if you completed your registration before 1st April.

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how to log back in to your registration account

You can log back in to your registration account to view and print your registration record, or to get a receipt. Note: It is no longer possible to log back in to make a further credit card payment, change your email address, add dietary requirements, change your continuous learning choices etc.

via your confirmation email

One way to log in to your registration account is to open your confirmation email. (This email has subject line 'Registration Confirmation' so you might want to search for this). Once you have opened the email, click the link 'Check payment status, Review, change, or update your registration'. Then follow instructions from 3 below. Note: If you paid in dollars or sterling, this is the ONLY way you'll be able to get back into your registration record!

via our website

Alternatively, if you registered and paid in Euros, you can go via our website, as follows:

  1. Go to the Registration page of this website
  2. Click the 'register online' button
  3. Enter the email address you used for registration and click the link 'View your existing registration'
  4. Enter your password (case sensitive) and click Continue
  5. Click the link 'View, Print or Email Registration Record and Receipt'
  6. On the right side, you'll see links 'Print Your Registration' and 'Receipt'
  7. If you scroll down, you'll see your Continuous Learning choices under the headings 'Presenter Mon-Tue', 'Presenter Wed-Thur' and 'Presenter Fri-Sat', and your current balance

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how to print a receipt for your payment(s)

Please see instructions in the previous FAQ, 'how to log back in to your registration account'.

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registration password lost or forgotten

If you have lost or forgotten your registration password you can reset it.

One way is to open your confirmation email. (This email has subject line 'Registration Confirmation' so you might want to search for this). Once you have opened the email, click the link 'Check payment status, Review, change, or update your registration'. Then follow instructions from 3 below. Note: If you paid in dollars or sterling, this is the ONLY way you'll be able to get back to your registration record.

Alternatively, for Euro registrations only, you can go via our website, as follows:

  1. Go to the Registration page of this website
  2. Click the 'register online' button
  3. Enter the email address you used for registration and click Continue (or View your existing registration)
  4. Click the 'Forgotten password' link and then Continue
  5. Then check your emails. You should receive an email with subject line including the words 'Password Reset'. Follow the instruction in the email
  6. Please note: For a valid password, you must enter a minimum of 8 characters. Your password must contain at least one character from three of the following four sets: lower-case, upper-case, numeric and special characters

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how to submit a workshop proposal

We have now reached our limit for workshops.

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